Terms and Conditions for Online Flower Delivery – Florist St James's

Terms & Conditions for Florist St James's Online Flower Delivery

Welcome to Florist St James's. These Terms and Conditions set out the framework for using our e-commerce services for online flower delivery in St James's and its surrounding areas. Please read them carefully before placing your order. By using our website and services, you acknowledge your acceptance of these Terms and Conditions. If you do not agree with any part of these Terms, you should not proceed with placing an order through our website.

1. Applicability of Terms

These Terms and Conditions govern the sale and delivery of floral products and ancillary goods (“Products”) through our online platform. They apply to all customers who purchase from Florist St James's for delivery across St James's and neighbouring areas.

2. The Order Process

2.1 Product Selection
You may browse our range of floral arrangements and other goods via our website. Each product is described with specifications including size, type of flowers (subject to seasonal and availability variations), and price. Images are for illustration only; final products may show natural variation.

2.2 Placing an Order
To place an order, select your chosen products and add them to your shopping basket. You will be required to provide accurate details, including the delivery recipient’s name, address, preferred delivery date, personal message (if applicable), and your contact information.

2.3 Confirmation of Order
After completing checkout, you will receive an electronic order acknowledgment detailing the products ordered, the total cost, and the delivery particulars. This acknowledgment does not constitute our acceptance of your order. We reserve the right to decline an order for any reason and will notify you accordingly. Acceptance occurs when we dispatch the ordered Products.

2.4 Minimum Age
Purchasers of Products must be at least 18 years old or the legal age of majority in their jurisdiction.

3. Payments

3.1 Accepted Forms of Payment
Payments may be made by the methods specified at checkout, which typically include Visa, MasterCard, debit cards, and other secure online payment platforms. Payments must be completed in full at the time of ordering.

3.2 Price
All prices are listed in pounds sterling and include VAT (where applicable). Delivery charges, if applicable, will be clearly stated prior to finalising your order. Prices and offers may be changed at our discretion at any time before your order is accepted.

3.3 Payment Security
All online payments are processed through secure, encrypted systems in compliance with UK data security standards. Your payment information is not stored by us following transaction completion.

4. Delivery and Fulfilment

4.1 Delivery Areas
We deliver throughout St James's and surrounding areas as stipulated on our website. Orders must provide accurate delivery information. If a location is outside our stated delivery zones, we reserve the right to cancel or amend your order accordingly.

4.2 Delivery Times
We strive to deliver on your selected delivery date. However, while we take all reasonable steps, delivery timings are estimates and not guaranteed. Exceptional circumstances such as traffic, weather, or supply chain disruptions may affect prompt delivery.

4.3 Delivery Attempts
If no one is available at the delivery address, we will endeavour to leave the flowers safely, leave with a neighbour, or leave instructions for collection, as appropriate. If these options are not possible, a re-delivery or collection may be arranged; additional charges may apply.

4.4 Non-Delivery
If for any reason we fail to deliver your order, you are entitled to a full refund of the purchase price and any applicable delivery charges, unless the failure is due to inaccurate or incomplete address information provided by you.

5. Product Quality & Substitutions

All efforts are made to ensure that arrangements match those shown on our website. However, flowers and foliage are natural products and subject to seasonal availability. We reserve the right to make reasonable substitutions, always maintaining style, quality and equivalent or higher value.

If you are dissatisfied with the quality of any Product, contact us within 24 hours of delivery with photo evidence. We may, at our discretion, offer a replacement, partial refund, or other remedy.

6. Cancellations & Amendments

6.1 Cancelling Your Order
You have the right to cancel your order for non-bespoke Products up to 24 hours before the requested delivery date for a full refund. Within 24 hours of delivery, your order may be in preparation or dispatched, in which case cancellation is not guaranteed and refunds will be at our discretion.

6.2 Bespoke and Custom Orders
Orders for bespoke, made-to-order, or customised arrangements cannot be cancelled or refunded once preparation has commenced.

6.3 Amendments
Requests to change order details or delivery instructions should be made as soon as possible. We will endeavour to accommodate but cannot guarantee amendments for orders close to or on the intended day of delivery.

7. Returns and Refunds

Owing to the perishable nature of flowers, we do not accept returns except where goods are damaged or not as described. In such cases, contact us promptly, providing photos and details. We will review and may offer a suitable solution such as a refund or replacement at our discretion.

Refunds are processed to your original method of payment within 5-7 working days once approved.

8. Liability

Our total liability to you in connection with any individual order is limited strictly to the purchase price paid and any delivery charges. We do not exclude or limit liability for death or personal injury arising from our negligence, fraud, or as otherwise not permitted by law.

We shall not be liable to you or any third party for indirect, consequential, or incidental losses, loss of profit, loss of goodwill, or missed occasion arising from delay or failure in delivery, defective products, or other matters related to your order, except as required by UK law.

9. Force Majeure

We accept no liability for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to strikes, lock-outs, governmental actions, weather events, supply chain disturbances, or unavoidable accidents.

10. Data Protection & Privacy

Personal information supplied via our website is processed in accordance with our Privacy Policy and applicable UK data protection laws. Your data is used only for the purpose of processing and delivering your order, and for related customer service matters. Please refer to our Privacy Policy for detailed information on how your data is handled.

11. Intellectual Property

All content on our website, including images, text, logos, and arrangements, are protected by copyright and intellectual property rights and may not be used or reproduced without our express written consent.

12. Governing Law & Jurisdiction

These Terms and Conditions are governed by, and construed in accordance with, the laws of England and Wales. Disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to Terms

We reserve the right to revise these Terms & Conditions from time to time. Amendments will take effect upon publication on our website. Continuing to use our service following such changes constitutes your acceptance of the updated Terms.

14. Additional Information

For clarification or further information regarding these Terms and Conditions, please consult our website FAQs or contact our customer service team. These Terms apply specifically to online flower delivery orders within St James's and the surrounding areas serviced by Florist St James's.
We thank you for choosing Florist St James's for your flower delivery needs and look forward to serving you.