Our Returns, Refunds & Complaints Policy

Fresh Flowers Guaranteed in St James's

As a trusted local florist serving households and businesses in St James's, we pride ourselves on the unmatched quality and freshness of our flowers. At Florist St James's, every bouquet is hand-selected, beautifully arranged, and delivered with care to ensure that your blooms arrive vibrant and fresh. We are committed to providing both an exceptional product and peace of mind with every order.

Damaged-on-Arrival Policy

While we take every precaution in the handling and delivery of your flowers, we understand that accidents can occasionally happen in transit. If your flowers arrive damaged or not in the condition you expected, please let us know as soon as possible. We recommend that you contact us on the same day the delivery is received and provide a clear photograph of the damaged items and packaging. This helps us quickly verify the issue and find the most satisfactory resolution for you.

Freshness Window

Your satisfaction relies on the freshness of our flowers. Our Fresh Flowers Guarantee covers a minimum vase life of five days from the day of delivery, provided the care instructions supplied are followed. Should your flowers wilt or perish within this window despite proper care, simply take a photo and contact us. Our team will review your claim and work to resolve the issue swiftly.

Refund & Replacement Options

We want you to shop with confidence at Florist St James's. If your flowers are damaged on arrival or do not meet our five-day freshness promise, you can choose between:

  • Replacement Bouquet: We will deliver a fresh replacement arrangement at the earliest opportunity.
  • Full or Partial Refund: Depending on the extent of the issue, we may offer a full or partial refund to your original payment method.

Please note that refunds or replacements will be processed once the issue is confirmed via photos and details provided.

Complaints Process

Your feedback is important to us and helps our team improve. If you're dissatisfied with any aspect of our service, we encourage you to get in touch promptly. Here is how our complaints process works:

  1. Contact us via our customer enquiry form or in writing, outlining the issue and providing relevant order details and photos if applicable.
  2. Our customer care team will acknowledge your complaint within one business day and begin a review.
  3. We resolve most issues within three business days. For more complex cases, we will keep you updated with progress and expected resolution times.

We strive always to offer a fair and friendly resolution, whether it's a replacement, refund, or feedback for our florists and delivery team.

A Trusted St James's Local Florist

Florist St James's is proud to serve our local community with dependable service and a commitment to quality. Our returns, refunds, and complaints policy is part of our promise to bring you the freshest flowers, whether you're decorating a home, office, or celebrating a special occasion. Thank you for choosing your local St James's florist – we value your trust and loyalty.